NCCP support

The National Consumer Credit Protection Act (NCCP) marks a new era for the mortgage industry and at the same time, it brings opportunities. Brokers can prosper in a growing profession that consumers will increasingly come to rely on and trust for their financial needs.

We believe that good brokers will flourish under regulation and have invested heavily in new support services and technology to help you capitalise on the new opportunities.

At PLAN Australia, whether you are a Credit Representative of our licensee (BLSSA Pty Ltd), a credit representative of another licensee, or hold your own Australian Credit Licence, our commitment is to provide you with support, expert training and guidance in order to make the most of the available opportunities to build your business and manage it effectively.

Credit Representative Support Services

As a Credit Representative of our licensee, our support services will leave you free to focus on your business priorities and your clients. We will provide you with training, templates, documentation and internal dispute resolution procedures to name a few. We will also provide hands on support, systems and tools to assist you.

Our focus is on making compliance easy for you and providing best practice client support tools. Your brand and the other things that make your business unique will remain fully under your control.

Some of your support services include:

• Access to dedicated Credit Advice Managers who are ready to assist whenever you need their help
• Responsible lending tools and templates developed after extensive industry and broker consultation – representing best practice 
• Access to a resource library on NCCP providing answers to frequently asked questions quickly, helping you keep up to date with regulation 
• Competitive group professional indemnity (PI) policy offering favourable premiums 
• In-house training experts to help you achieve best practice standards under NCCP and maximise profitability, through face-to-face and online training courses 
• Cheaper membership fees from COSL for your EDR Scheme membership, currently $75 instead of $250 (fees quoted current at time of publication) 
• In-house training experts to help you achieve best practice standards under NCCP and maximise profitability, through face-to-face and online training courses 
• Apart from having access to a wide lender panel, you are also able to seek approval for ad-hoc requests in exceptional circumstances to use lenders not on the panel

Australian Credit Licence Holder Support Services

If you have your own Australian Credit Licence, you will be able to access many of the same resources and expertise as our credit representatives, such as training manuals, legal documents, standards, forms and templates.

You can adapt or copy any of these materials for your own business, saving you time and money on consultation fees and development costs. We recommend that you seek legal advice as to the suitability of these documents for your business.

Other support services for Licensees: 

• Use of all of our tools and templates for responsible lending
• Access to favourable rates on PI insurance through our insurance broker
• Support from your Business Development Manager, who is able to access internal resources and credit advice expertise on your behalf 

It’s your business – whatever model you operate under, we have the support you need.